jpkok Privacy Policy

Section 1

Introduction & Scope

jpkok ("we", "our", "platform") is an online gaming and entertainment service operated for users in Bangladesh. This Privacy Policy ("Policy") describes how jpkok collects, stores, uses, shares, and safeguards your personal information.

This Policy applies to all jpkok services, websites, mobile applications, and related digital channels. By using our services, you are considered to have acknowledged and accepted the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services.

This Policy may be updated from time to time. For significant changes, we will notify you through the appropriate channel. The latest version will always be available on our website.

Section 2

Types of Information Collected

jpkok may collect the following types of information:

• Identity Information: Name, date of birth, national ID or passport number (for age verification), and the username chosen by the user.
• Contact Information: Email address and mobile phone number — for account registration and communication purposes.
• Financial Information: Payment method details (bKash, Nagad, Rocket, Upay, or bank transfer), transaction history, and account balance information.
• Technical Information: IP address, browser type and version, device identifier, operating system, and access logs.
• Usage Information: Which games you played, how long you played, betting patterns, preferences, and gaming history.
• Communication Records: Details of your live chat or email interactions with our customer support team.
• Cookie & Tracking Data: Information collected through cookies, session storage, and similar technologies.

Section 2.1

How Information Is Collected

We collect information in the following ways:

• Directly Provided Information: What you provide during account registration, identity verification, and support requests.
• Automatically Collected Information: Information collected through technical means while you use our platform.
• Third-Party Sources: Information received from payment processors and identity verification services.

Section 3

Purposes of Using Your Information

We use your information for the following purposes:

1. Service Delivery: To create and manage accounts, verify logins, process transactions, and operate gaming activities.
2. Identity Verification & Security: To verify age (confirming 21+), prevent fraud, prevent money laundering, and maintain account security.
3. Financial Transactions: To process deposits, withdrawals, and bonuses — via bKash, Nagad, Rocket, Upay, or bank transfer.
4. Customer Support: To respond to your questions, complaints, or support requests.
5. Platform Improvement: To improve service quality and develop new features through analysis of user behavior.
6. Responsible Gaming: To monitor gameplay patterns, identify potentially risky behavior, and provide assistance when needed.
7. Legal Compliance: To comply with applicable laws, regulations, and regulatory requirements.
8. Personalized Experience: To recommend games and present relevant offers based on your preferences.

Section 4

When and With Whom Information Is Shared

jpkok may share your information with the following parties in specific circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners — only the information necessary to complete a transaction.
• Identity Verification Services: Third-party service providers engaged for age and identity verification — in compliance with applicable security standards.
• Technology Providers: Hosting, cloud storage, cybersecurity, and analytics service providers — bound by confidentiality agreements with us.
• Legal Authorities: To competent authorities when required by court order, legal obligation, or fraud investigation.
• Business Successors: In the event of a merger, acquisition, or asset transfer — however, the new owner will be bound by the terms of this Policy.

Outside of the above circumstances, jpkok does not disclose your personal information to any third party without your consent.

Section 5

Use of Cookies

jpkok uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help our website remember your preferences and login status.

We use the following types of cookies:

• Essential Cookies: Essential for the website's core functionality — required for login sessions, security, and payment processes.
• Functional Cookies: To save your preferences, language settings, and account customizations.
• Analytics Cookies: To understand how users are using the platform — this information helps improve the service.
• Security Cookies: To detect and prevent fraudulent activity.

You can control cookies from your browser settings. Please note that disabling essential cookies may prevent some core jpkok services from working properly.

Section 6

Technical Safeguards

jpkok uses industry-standard security measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure.

Our security measures include:

• Encryption of all sensitive data (both in transit and at rest).
• Regular security audits and vulnerability assessments.
• Strict access controls — only authorized personnel can access personal information.
• Round-the-clock monitoring to detect suspicious activity.
• Regular staff training on data protection.
• Use of secure payment gateways.

Section 6.1

Response to a Data Breach

In the event of a data security breach, jpkok will take appropriate action. If the breach poses a high risk to your rights and freedoms, we will notify you as quickly as possible and provide information on the steps needed to reduce the risk. However, no security measure can guarantee complete protection, and there are inherent risks in transmitting information over the internet.

Section 7

How Long Data Is Retained

jpkok retains your information only for as long as necessary to fulfill the purposes for which it was collected. The retention period depends on the type of information and the purpose for which it was collected.

• Account Information: For as long as the account is active and for the applicable legal period after it is closed.
• Financial Transaction Records: For the number of years required under financial regulations.
• Identity Verification Documents: For the period required by regulatory requirements.
• Customer Support Records: For as long as needed for service quality review and dispute resolution.
• Technical Logs: For a limited period for security and issue monitoring.

After the retention period ends, data is securely deleted or anonymized.

Section 8

Your Rights Regarding Your Information

1. Right of Access: You have the right to know what information jpkok holds about you and to receive a copy of it.
2. Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
3. Right to Erasure: In certain circumstances you may request that your personal information be deleted — however, information required to meet legal obligations may be retained.
4. Right to Restrict Processing: In certain cases you may request that processing of your information be restricted.
5. Right to Object: The right to object to the use of your information for specific purposes.
6. Right to Data Portability: The right to receive the information you have provided in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.

Section 9

Information of Children & Minors

jpkok provides services only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory step during account registration.

If we become aware that a minor is using our services, the relevant account will be closed immediately and any collected information will be deleted.

If you believe a minor is using jpkok, please notify us at [email protected].

Section 10

Cross-Border Data Transfers

As jpkok is an online platform, your information may be stored or processed on servers located outside Bangladesh. For such transfers, we ensure that:

• Transferred data remains subject to protections equivalent to those in this Policy.
• Third-party service providers comply with strict data protection standards.
• Agreements are executed in accordance with applicable international data protection frameworks.

Section 11

External Services & Limitations

jpkok's services may incorporate certain third-party technologies, such as payment gateways, game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, JILI, PG Soft, and others), and identity verification services. These third parties have their own privacy policies, which can be found on their respective websites.

jpkok is not responsible for the data protection practices of these third parties. We recommend that you review their privacy policies before interacting with these services.

Section 12

Policy Update Process

jpkok reviews and updates this Privacy Policy from time to time. The Policy may change based on changes to services, technological developments, or legal requirements.

For significant changes, we will:

• We will publish a notice on the website.
• We will notify registered users by email.
• The date of the change will be mentioned at the beginning of the policy.

If you continue using jpkok after the update, it will be assumed that you have accepted the new policy.